Human Resources Training
Organisations need to be serious about improving the skills of their managers and supervisors so that they can acquire the essential skills and knowledge to gain, train and retain the best people. Our program of human resources training will show you how these courses can bring real business benefits.
Human Resources Awards
Managing Appraisal Interviews
This practical management training course will provide participants with the key skills needed to manage an effective appraisal interview. It will look at the role of managers within the appraisal process and provide clear understanding of their responsibilities in developing the effectiveness of their people.
Attendance Management
While evidence shows work is good for health, absences from work due to illnesses and injuries are a fact of life. People will always get sick and need time off work to get well again. Measuring the true cost of absence should include occupational sick pay, statutory sick pay, replacement labour, overtime, reduced performance and administration.
Customer Services
Any individual employee alone is very unlikely to achieve major changes in the quality of customer service in an organisation. Our Customer Services training courses are therefore carefully researched and delivered to build up a critical mass of people who are pulling in the same direction to collectively consider.
Diversity and Equal Opportunities
If organisations are to successfully implement equal opportunities, staff need to update their equality and diversity knowledge, skills, experience and personal and professional development. The UK is becoming increasingly diverse; in order to meet the diverse needs of service users and staff, employers need to be pro-active in all that they do to promote equality and diversity.
Performance Management
Understanding that everyone is potentially a great performer is a key to being a great manager of people and performance. Recognising and accepting this principle helps us to focus on helping people to find positive solutions.
Retirement Planning
Retirement will mean some significant changes to your life – your income will be reduced, your use of time will alter and the relationship with your partner and/or friends will undergo a transformation.As with anything, the better you prepare for these changes the easier they will become and the better you will cope with them.
Return to Work Interviews
Effective Return to Work interviews reduce the future occurrence of absence. They can identify problems in the workplace or at home which impact on work and they show that an organisation is serious about attendance management.
Site Passport to Safety
Candidates attending the Site Passport to Safety course will learn the fundamentals of safe working in the construction industry, including accident, fire and first aid procedures, hazardous substance control, and how to work safely and sensibly with cranes and other heavy or noisy equipment.
Need any more help?
Please contact us if you wish to discuss any of these training courses in more detail or enquire as to their availability.
