Health and Safety Training

CIEH Level 2 Conflict Resolution and Personal Safety

Course Suitability

The CIEH Level 2 Award in Conflict Resolution and Personal Safety in the Workplace has been developed by the CIEH to help organisations protect their staff as well as their organisational and operational effectiveness.

The Level 2 Award in Conflict Resolution and Personal Safety builds upon the programme of Health and Safety training provided by the CIEH, which includes the CIEH Level 2 Award in Health and Safety.

Training Overview

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high.

Zero tolerance initiatives and commitment to prosecution have brought improvements in a number of organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.

Course Content

The Level 2 Conflict Resolution and Personal Safety course has been developed to enable employees to protect themselves in the face of confrontational behaviour.

The training course will cover the following topics:

  • The law
  • The work environment
  • Resolving confrontational situations
  • Personal safety

Assessment

The Conflict Resolution and Personal Safety Level 2 Award is knowledge-based and will be assessed by means of an external assessment. Each unit is marked by means of a multiple choice examination.

This course is QCA (Qualifications and Curriculum Authority) Accredited.

Course Duration

The CIEH Level 2 Conflict Resolution and Personal Safety is run as a full day training course.

Need any more help?

Please contact us if you wish to discuss this training course in more detail or enquire as to its availability.

Available Programmes

  1. CIEH Level 1 Health and Safety in the Workplace
  2. CIEH Level 2 Conflict Resolution and Personal Safety
  3. CIEH Level 2 Health and Safety in the Workplace
  4. CIEH Level 2 Health and Safety in Health and Social Care
  5. CIEH Level 2 Hygiene in Health and Social Care
  6. Highfield's Accredited Training - HABC Level 1 Award in Principles of Health and Safety in the Workplace (QCF)
  7. Highfield's Accredited Training - HABC Level 2 Award in Health and Safety in the Workplace (QCF)